Frequently Asked Questions (FAQ)
Will I see the same therapist every session?
We do our best to keep you with the same primary therapist throughout your plan of care. Working consistently with one or two clinicians helps ensure continuity, clear communication, and steady progress toward your goals.
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There may be times when you’re scheduled with another member of our team due to vacation, illness, or limited availability. When that happens, your care will remain seamless - every therapist has access to your evaluation, treatment notes, and ongoing plan, and our clinicians communicate closely to keep your care on track.
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In many cases, seeing two clinicians can actually enhance your results. This creates a Mayo‑Clinic-style collaborative approach, allowing you to benefit from multiple specialties, different treatment styles, and complementary clinical strengths. Many patients appreciate the added perspective and feel it leads to a more well‑rounded, individualized plan of care.
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If it’s especially important for you to work with only one therapist, just let us know - we’re happy to accommodate whenever scheduling allows!
Does Brostrom Physical Therapy accept my health insurance?
We are in-network with most major insurance plans, such as Blue Cross Blue Shield, Blue Care Network, Medicare, United HealthCare, and Aetna. Do not hesitate to contact our office to see if we are in-network with your specific insurance company.
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As of 01-01-2026, we are no longer in-network with HAP, Meridian Medicaid, or Molina Medicaid and are not accepting new patients with Humana Medicare or any Medicaid policy when primary.
Will my insurance cover physical therapy?
We are dedicated to providing you with a detailed description of your insurance coverage for physical therapy. Simply inform a member of our qualified staff of your insurance specifications and we will review a detailed insurance verification with you as well as answer any questions or concerns you may have regarding your coverage.
How much will I owe?
Each insurance policy has its own member cost-sharing. The amount you will owe is specific to the insurance policy you possess, the services you receive in physical therapy, and the frequency and duration of treatment. We will do our best to give you an estimated cost per session after we verify your physical therapy benefits.
Do I need a prescription for physical therapy?
While Michigan is a Direct Access State (meaning you may receive physical therapy without a prescription), most insurance policies – with the exception of Priority Health – require that a valid prescription be kept on file for claims to be considered.
I have a prescription for physical therapy but it does not say “Brostrom Physical Therapy” on it. May I still come to Brostrom Physical Therapy for treatment?
Of course! You are free to choose your physical therapy facility regardless of the location specification.
How long will it take before I can get an appointment?
In most cases, we will schedule you within 24-72 hours of your request.
How long do my appointments last?
We ask that you plan a full hour for your first physical therapy session, then roughly 45 minutes to an hour per session thereafter. The exact length of your treatment will depend on your diagnosis and the treatment recommendations of your physician and physical therapist.
What are Brostrom Physical Therapy’s hours of operation?
We are open Monday through Friday and can schedule appointments between 7:20 am and 7 pm. If your schedule requires therapy outside of this range, please do not hesitate to let us know – we will do our best to accommodate times that work well for you!
What should I wear to physical therapy?
Because your therapist may need access to the treatment area, we recommend you wear loose-fitting clothing and tennis shoes.
What should I bring with me to my first session?
Please bring your driver’s license (or a valid photo identification), insurance card, physical therapy prescription, appropriate attire, and our physical therapy paperwork (if you elect to complete the forms from our website. If you choose to complete the forms in office, we kindly ask that you arrive 15 minutes early for your first appointment).
What should I expect during my first session?
If you haven’t already, you will be asked to fill out paperwork. Then, your physical therapist will sit down with you in a private treatment room and evaluate your medical history, injury, and/or condition. The therapist will then note how you move and which movements are difficult or painful – measurements may be taken of your mobility, strength, and/or range of motion. Together, you and your physical therapist will discuss your goals of therapy, the plan of treatment, what to expect each visit, and the frequency of services to be provided (such as 2 or 3 times per week). Time-permitting, treatment will also be initiated during your first session and you may be given exercises or instructions to complete at home.